Captained, Fully Equipped Deck Boat for Snorkeling, and Sandbar, in Islamorada.

When appropriate, refunds may be given when the customer notifies us at least 48 hours prior to the scheduled charter date/time. An 8% cancellation fee will be charged in most cases.   Full refunds will be issued when performance of services is made unavailable directly by the fault of the company.  Weather is not a cause for full refund.  Weather cancellations will include the 8% cancellation fee.  Adequate reason for cancelling is required, and proof of reason for cancellation may be requested. Weather-related issues are tracked and evaluated by the company and may result in last minute cancellation of the charter OR result in changes in activities provided during the tour. Some activities (i.e. fishing, snorkeling, sandbar, etc) which are a typical part of our charter are dependent on the weather and other factors and are not guaranteed for each charter.  When dangerous weather completely cancels the tour, a credit may be offered toward a future date or a full or partial refund may be provided with 30 days of the cancellation, at the discretion of the company. NOTE: If a “last minute” reservation is made (within 48 hours of the scheduled excursion) and then cancelled, a refund may not be considered. “No shows” or late requests for cancellation may also result in denial of a full refund.  If the guests do not arrive at the dock or are more than one hour late without contacting us, then we will consider the guests to be a “No show,” cancelling their tour without refund.