The Best Power Catamarans in Fort Lauderdale

VG 62ft Power Catamaran In Fort Lauderdale

I’m going to give a very detailed review so others don’t go through what I went through. Please please be careful when booking with these guys as it’s all dandy until you may have to cancel. I booked a charter on March 16th, the weather this week was bad and a lot of rain / thunderstorms were called for in Fort Lauderdale. I made it clear from the time I booked that I was coming with kids and I was worried about the weather. Frank had said if it calls for 80% rain I am able to cancel even 5 min before booking. The weather was showing 80% and thunder and I decided to play it safe as the charter was over 5k. Once I cancelled, I assumed I’d get a refund back , but I was told “other people are wanted that slot and I wasn’t getting a refund just because” Getmyboat support also was not helpful. At no point did Frank want to message me and say hey here are some options , or why don’t you just keep the reservation up until the day of so you’re not out the money and we can figure it out. They were going to be just fine with me out the 5k and not give the customer any reassurance or support. When I didn’t get the support , I advised that I’d be coming on the charter solo just so I’m not out the money. Captain Alex was 10/10 the captain wasn’t Frank and if captain Alex will read this, I highly reccomend hiring him. The day needed up being perfect , but Frank and Getmyboat need the basic lessons of customer service at the very least.