Private Wake Surfing with Coach - HUGE WAVE! Malibu M235

The company operates rain or shine and only cancels when we determine conditions are unsafe. - We do not cancel based on forecasts alone decisions are made on the day of your trip. - Unsafe conditions may include severe thunderstorms, high winds, lightning, or other hazards. - Light rain, cloudy skies, warm winds, or intermittent showers are not unsafe and will not result in cancellation. - If conditions require, we may adjust start times or shorten the trip for safety. If shortened, you will only be charged for time used. If we cancel your trip for safety: - You may receive a full refund (minus non-refundable booking fee), or - Reschedule for another available date at no charge. Final decision to operate or cancel is at the sole discretion of owner and captain. Captain Fee & Gratuity - A mandatory 20% captain fee is required for all charters. This may be: - Pre-paid during booking, or - Paid directly to the captain at the end of the trip The captain fee is calculated based on: - Hourly rental rate - Add-ons (excluding taxes and booking fees) - Additional tips are not required, but always appreciated. No-Shows & Late Arrivals - No-Show = No contact 30 minutes after start time → 100% of trip price + 20% captain fee charged to card on file. - There is no compensation for late arrivals or early returns. Identification & Fraud Prevention - The cardholder must provide a valid government-issued ID (DL/ID) matching the card on file. This may be: - Uploaded during waiver completion, or - Provided prior to the reservation This is required to prevent fraudulent transactions. Right to Refuse Service - We may refuse service without refund if anyone in your party: - Is unruly or excessively intoxicated - Poses a danger to themselves or others - Displays unsafe or disruptive behavior as determined by our staff or captain Damage & Cleaning Fees - Guests are responsible for any damage to the boat, equipment, or property caused by their group during the charter. - Damage repair costs will be charged to the card on file. - Excessive cleaning fees will apply for spills, stains, trash left onboard, or any condition beyond normal use. - Failure to follow the rules provided in your confirmation email may result in additional charges. Important Notes - Your charter time begins at your scheduled reservation time No refunds or credits are given for: - Late arrivals - Early returns - Unused time