Chicago Yacht Experience – Private Charter | 54’ Neptunus Express

All cancellation requests must be submitted in writing by the Charterer. The request must include the Charterer’s full name, scheduled charter date, and reason for cancellation. Verbal cancellation requests are not valid unless confirmed in writing by our company. Cancellation Policy - A full (100%) refund will be issued only if the cancellation request is submitted within 24 hours of the original booking and the scheduled charter date is more than three (3) days (72 hours) away. - If a cancellation is made after the initial 24-hour booking period, but more than three (3) days (72 hours) prior to the scheduled charter date, a 75% refund of the total booking amount will be issued. - Cancellations made within three (3) days (72 hours) of the scheduled charter date are not eligible for a refund. In such cases, the charter may be rescheduled, subject to availability, and must be applied to a booking of equal or lesser value. Any price difference will not be refunded. Weather Policy We are committed to providing an exceptional experience on the water; however, all charters are subject to safe operating conditions. While it is always our goal to proceed with your scheduled charter, operation ultimately depends on whether weather conditions are deemed charterable (safe) or uncharterable (unsafe). For the safety of our guests, crew, and vessel, we reserves sole discretion in determining whether conditions are charterable. Uncharterable conditions typically include, but are not limited to: - Severe storms - Small craft advisories - Gale warnings - Sustained high winds - Large or hazardous wave conditions Light rain, brief passing storms, overcast conditions, and cooler temperatures are generally considered charterable. If weather conditions are determined to be uncharterable, we will work with the Charterer to postpone or reschedule the charter. In such cases, a one (1) year rescheduling credit will be issued, redeemable toward a future boat rental of equal or lesser value, subject to availability.