44ft Lagoon Catamaran Cancun and Isla Mujeres

WEATHER : In case of bad weather, you will be advised by our staff in advance of your tour regarding the weather in some cases your tour may be canceled by the port or captain due to high winds, rough seas or heavy rain, in this case you may change the date or cancel the tour without penalty.  Our Port Captain is the first official authority to make a weather call on safety. Our Captain is who commands on the vessels and also make make a weather call.  In the case of cloudy weather and / or light rain there is no reason for cancellation, the tropics has variable weather patterns, it may rain next to you and not on you, or it may rain for two hours and then pass thru.  And all cancellations of tours are only decided by our captains and the port caption of the marina. The client agrees to these cancelation terms.  CHANGES OR MODIFICATIONS TO YOUR BOOKING If you need to change by adding or reducing people on your tour we require 3 days advance notice, to remove them from the tour and or to add them to the food and beverage order. Less than 3 days we cannot add or detract from your booking.  REFUNDS The following restrictions apply for cancellations made by you as a client. – Up to 14 days before charter, 10% penalty on the total tour value.  – Less than 14 days prior to charter, deposit is now non-refundable. PRICE CHANGES Our prices on unbooked items such as extra people, transportation, food upgrades and  even boats will change. We will be happy to requote any items not booked in your original booking at the current rate. We will not hold any rate except by express written agreement with our sales manager.  ILLNESS OR INQUIRY:  Client accepts full personal liability for any accident, illness, or inquiry sustained to him/her or any member of the group. releasing Riviera Maya Catamarans from any liability.  TERMINATION OF TOUR  Our boats do not allow, hookah’s or any open flame smoking instruments. We do not allow any illegal substances to be consumed, smoked, or ingested while on board. If you disregard any of these policies you forfeit the tour and any refund and will be returned to the dock.  Violence. We have a 100% no violence policy This includes verbal threats of violence or harm. The safety of our captain, crew, and clients are 100% the most important policy to us. If anyone breaks the policy of violence on board our vessels we will immediately terminate the tour without notification or consultation and we will return to port where such actions may result in contacting the legal authorities.