In a world where annoying chatbots and unanswered emails to support are becoming the norm, Getmyboat is proud to have a 5-star customer service team made of real people. Our team works 24/7 to assist boat owners and renters, helping them find solutions to any challenges.

At Getmyboat, our customer service team is known as Team Joy. Joy is our dolphin mascot, representing the emotion that customers experience when using our platform. One of our values is "Do Right, Bring Joy," and no group at the company is more essential to this mission than our customer service team.

But don't just take our word for it. Below, you'll find just a handful of the hundreds of glowing reviews that we've received from our commitment to customer care.

Best boating app and exceptional customer service, hands-down.

How Our Customer Service Team Saves the Day

We want to acknowledge our team's hard work and dedication to making everyone’s Getmyboat experience great. Here are just a few challenges they handle for our customers.

Last-Minute Changes & Cancellations

When it comes to being on the water, things can happen. The weather can change, boats can have unexpected maintenance issues, or schedule conflicts can arise without warning. Thankfully, Getmyboat has thousands of boat options in destinations worldwide, providing our team with options for rebooking customers in our Save the Day efforts.

Very satisfied with the customer service from the getmyboat team and their quick response when I accidentally booked the wrong boat.

The representative I worked with to book this trip was amazing. She has great customer service skills and was an effective communicator. When the boat company we booked canceled on us I was skeptical about the company (even after a previous fantastic boat day), but the customer service representative gained my trust immediately and helped to rectify the issue. 10/10 service. Thank you Getmyboat.

Refund Requests

It’s essential for customers to know that each listing's owner sets its cancellation policy. Getmyboat stands by each owner’s cancellation policy and issues refunds based on that policy, but is available to help both parties regardless of the situation.

If a renter cancels outside the owner's cancellation policy, a full refund will be processed minus Getmyboat's service fee, which is always non-refundable.

If the cancellation is requested within an owner's cancellation policy, a refund will only be processed if the owner authorizes one, and the customer service team can help to communicate between parties. The owner has the right to claim a partial or full payment if canceled within the terms of their cancellation policy, but many are flexible especially when it comes to issues of weather or if a renter wishes to reschedule for a different date.

Please note that even though Getmyboat helps process payments, the owner has the final say over whether or not a refund should be issued. If an owner does not agree or does not wish to refund, they are entitled to a full or partial payout per their cancellation policy.

If an owner cancels a booking, the renter will receive a full refund, including Getmyboat's service fee. The customer service team will help facilitate the refund.

Customer service was great, and it was easy to get a refund from a boat owner who stopped responding after promising one.

The GMB team was very responsive and customer-focused. They promptly offered a full refund when the captain we booked was a no-show.

Claim Disputes

Sometimes, accidents happen. While we hope everyone always has a fun and safe day on the water, it’s an unpredictable place where things happen. To handle these situations, Getmyboat holds a security allowance on each reservation. The security allowance is a protection in place for owners in case a renter incurs minor expenses while using their boat. This is fortunately uncommon, but it can include incidents like minor damage, cleaning fees, extra gas charges, or additional time out on the water. This is ONLY charged post-rental.

Any disputes regarding the claim should first be handled between the renter and the owner. If the dispute is not resolved, then Getmyboat will assess the evidence submitted by both parties and issue a payout to the owner or refund the renter’s credit card, depending on the conclusion.

Thankfully, it’s very uncommon for a security allowance claim to arise, especially when renters book captained charters. Over 70% of trips on Getmyboat are captained, minimizing the risk of damage caused by an inexperienced operator. Our team does their best to have claims resolved within a week, but sometimes resolutions may take longer. Any decision made by Getmyboat in regard to the claim is final. Any further action would have to be handled directly by the customer and the owner.

I was looking for a receipt, so I contacted support. I was emailed a receipt within 10 minutes, maybe 5. Then came a response from Edgard. He let me know that he sent the receipt and a little information about it. Then he made sure that was all I needed. I was very pleasantly surprised by the quickness of the response. If this is how Getmyboat's customer service is all the time, then it is top-notch. Thanks.

Communication between Owners & Renters

Can’t get in touch with a boat owner? Need to ask a renter a question about their reservation or itinerary? While Getmyboat allows for direct communication after a booking has been confirmed, we understand that sometimes getting in touch is challenging. Our team is happy to help resolve any issues and reach out on behalf of an owner or renter.

Super! This was our first charter through Getmyboat so I was a little hesitant with the communication with guests. Customer service put my mind at ease. Thank you!

Everything worked perfectly for me! Although the boat owner was a bit slow at the beginning, I sent a help request, which the GetMyBoat support team handled immediately. Thanks so much!

Exceptional service! Immediate and detail-oriented responses, one of the best customer service experiences I have ever received. Thank you!

Fraud & Security Checks

With the reality of the internet and online scams, it’s more important than ever to have a team of real people reviewing inquiries AND boat owners to ensure both sides are real people with good intentions. Getmyboat’s Team Joy is on the frontline for preventing fraudulent payments, illegal charters, and other security risks that come with the nature of online booking businesses.

The continued customer support on this booking was amazing! Very much appreciate the oversight GMB has for the boat owners. This was a strange one, as the person making the booking wasn’t going out and we hand next to no information on the passengers that were. GMB screened what they felt was suspicious (thank you) and it all turned out great! Every time I called in reference to this one (never had a situation like this), I was met with professionalism and amazing customer service! Great job GMB!!!

These are just a few of thousands of stories about our awesome customer service team. Team Joy is here to help more people get out on the water, help boat owners to manage their businesses, and help create joyful memories for people all around.

Need help with a Getmyboat issue? We are available 24/7 and ready to assist you. You can contact us by email at support@getmyboat.com or by phone at +1 818 927 2148.