Private 33ft boat rental - Cartagena - Rosario Island

1. Cancellation policy for bad weather Weather forecasts in Cartagena are rarely correct. For this reason, we can’t cancel a booking because of a bad forecast. The charter can only be cancelled the same day, if the weather conditions do not allow us to have a safe embarking and/or sailing experience. In order to consider that a day is not good for sailing, there has to be rough weather for at least 25% of the duration of the trip. If there are some short light showers during the trip, or some slightly strong wind, this will not be considered bad enough to stop sailing. Examples of weather conditions that are NOT adverse to navigation There is a forecast that shows it is cloudy or there is little sun. There is possibility of weak rains during a period of less than 20% of the total time for the excursion. otherwise, in the case that the weather conditions are adverse and prevent the contracted boat excursion from going out, we will act as follows: 1.1 Alternative date We will try to find an alternative date that can be enjoyed. In the case of not being able to offer an alternative date or that the clients cannot adapt their agenda to the new date, an alternative itinerary for the same day will be offered. If customers choose an alternative date, the booking will be automatically changed to the new date, applying the same cancellation policy. 1.2 Refunds for bad weather In the event that the weather conditions prevent us from advancing with the trip and we can not find an alternative date, now can we offer a comfortable and safe alternative route, we will proceed to return the total amount paid in advance. The refund will be made within 48 hours, by bank transfer, to the account indicated by the customer, in case the payment has been made by card that time will depend of your bank.