7 Hour Whale Watching Cruise on Shared Boat in Trincomalee, Sri Lanka

1. Non Show-up and Early Abandoned Situations: Client has to arrive at least 15 mins. before the departure time. A grace period of 15mins will be allowed for unavoidable circumstances.   If the Client does not come for the check-in even after the grace period (non-show-up case), or when the Client leaves the Vessel prior to the contracted check-out time (early- abandon case), in all such cases the 100% cancellation fee applies and Client does not have a right for any refund.  2.Please note that for shared cruises, the company might re-schedule the cruise to another date if the required minimum pax count is not gathered for a specific date. If the client cannot reschedule the cruise on a justifiable reason (showing Documentary evidence) 100% refund to be paid to the client  3. Kindly note that we may cancel the reservation due to bad weather conditions (based on the weather report of Sri Lanka Navy & Coast Guard) & any other force majeure events in such event they will take measures to re-schedule the same to a next possible date. If the client cannot reschedule the cruise on a justifiable reason (showing Documentary evidence) 100% refund to be paid to the client  4. Peak Period. Sail Lanka considered the period from 15th December to 10th January each year as the peak period. For cancellations during the peak period, 100% of the charter fee will be kept by the company except for the situation in sub para 2d and 2e.  5.Refund Policy: In case company decides to refund the client following conditions will be applied: a. Re- fund will be done within seven working days b. In case for Foreign currency bookings, refund will be done in Sri Lankan Rupee as per the exchange rate stated in the         original invoice. c. In the event of a cancellation due to force majeure (e.g., natural disasters, government restrictions, etc.), 90% of the total   amount paid will be refunded. The remaining 10% will be retained to cover administrative costs and service fees incurred during the booking process.