Can I go off of the GetMyBoat website to handle payments?
Why should I stay on the GetMyBoat website to handle payments?
Owners should accept all payments from their guests through the GetMyBoat website for several reasons:
a) Ease of processing payment; you do not have to worry about fraud or issuing refunds to guests.
b) Boat rental insurance for your guests will be void.
c) You can accumulate reviews from guests which help your search ranking and placement on the site.This means more exposure to new guests and more incoming reservation requests.
d) In the event that your guests do not show up at the rental or charter, you will be able to collect a partial or full refund for the reservation depending on your cancellation policy.
e) You may be banned from the GetMyBoat website.
How do I calculate my payout?
Your total payout total is your reservation price minus GetMyBoat’s 7% (10% if payout currency is not USD) service fee. Information about your payouts can be seen in Your Account under Payout Method. Value-added tax (VAT) will be witheld to owners fees in applicable countries.
When do I get paid?
GetMyBoat will initiate a payout as soon as we can but at the latest it will be within 30 days after the reservation completion date. Depending on your bank, the funds may take additional time to enter your bank account. Funds may be delayed on weekend or holidays.
How does GetMyBoat process payments?
When an owner approves a reservation request, GetMyBoat will take the entire reservation fee up front and hold it until after the reservation has been completed. Once the reservation has been completed GetMyBoat will release your payout. You must have your payout details enter to your account in order to receive the funds. If a currency conversion is needed, GetMyBoat will charge a 3% transaction fee.
Depending on your bank, the funds may take additional time to enter your bank account. Funds may be delayed on weekend or holidays.
What are owner service fees?
Owners will pay a 7% (10% for non USD payouts) service fee which will be deducted from your reservation price before you get paid out. GetMyBoat’s service fee covers the cost to run the site and our customer support team.
How do I add my payout method?
See video tutorial here.
How do I update my payout method?
See video tutorial here.
Do I have to refund my guests when they make a complaint?
It is at the discretion of GetMyBoat’s as to whether an owner will pay a guest a refund. If a guest makes a complaint, then GetMyBoat will gather more information from both parties and be the mediator. If deemed appropriate GetMyBoat will debit the owner account on the next reservation that is successfully completed through GetMyBoat.
Listings that are misrepresented or that are lacking promised amenities are subject to refunds.
How do I refund my guests?
If a reservation has already been completed and you would like to refund the guest, please contact firstname.lastname@example.org. Ten percent of the reservation price will be debited to the owner’s account on the next reservation that is successfully completed through GetMyBoat.
If a guest cancels before the reservation date you can refund beyond what your cancellation policy allows by contacting email@example.com.
For cancellations due to acts of God, owners should reschedule with the guest and update their listing availability. Notify firstname.lastname@example.org of the new reservation date.